ROADSIDE ASSISTANCE CONTRACTOR APPLICATION
Thank you for your interest in becoming a Roadside Assistance provider for AAA - The Auto Club Group (ACG). AAA has been the premier motor club for over 100 years. At ACG, we help our members enjoy life's journey with peace of mind, by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them.
There is a lot more that comes with a contract with AAA than just prestige. You may take advantage of various collateral benefits and opportunities for your business that can be derived from rendering service to AAA Members. You can also take advantage of discounts and savings from national partners like Ford, NAPA, AW Direct, Cintas and Santander Bank, just to name a few.
Our multi-faceted digital dispatch system provides several options for receiving AAA calls. They can be received at your office computer, directly on mobile devices or delivered to the closest truck to the breakdown location with our Auto Vehicle Locator (AVL) technology. This same system provides you with the ability to manage and clear those calls real time. You can also view your weekly pay statement online while enjoying the ease of payment via Electronic Funds Transfer (EFT), which are deposited each week for calls that were run the week prior.
To begin your journey with ACG, please complete and submit the contractor application below. We will contact with you within 10 business days of receiving these items with your next steps.
Name of company
Ownership structure
Business address
City
State
Zip
Name of owners (please include any partners or corporate officers)
Email
Website
Telephone
(Day)
(Night)
(24-Hr)
1. Do you provide 24-Hour service?
2. Have you ever held a AAA contract before?
3. Do you conduct background checks on your employees?
4. Do you conduct drug testing on your employees?
5. Are you contracted with Police, D.O.T. or County rotations?
6. Are you contracted with other motor clubs?
7. Do you provide salvage or repossession work?
No
No
No
No
No
No
No
8. How many years in business?
9. How many employees?
10. Do you have a repair facility?
Name of insurance carrier
Address
Agent
Phone
Please list coverage Amounts
A. Commercial Garage/General Liability
B. Commercial Auto Liability
C. Garage Keeper
D. On Hook/Cargo (Tow Only Providers)
E. Workers Compensation (where required)
1. If ACG elects to move forward with the application process after your application has been reviewed, we will provide more detailed information on our insurance requirements.
2. Prior to entering any contractual agreement with AAA – The Auto Club Group, ACG will require submission of a fully compliant certificate of insurance (COI), including ACG as certificate holder and additional insured. More details will be provided, if ACG elects to move forward with the application process.
In the event of a member's complaint to AAA, will you cooperate fully in any investigation and decision of AAA?
No
Services you provide:
1. Locksmith
2. Light Service Only (tire changes, jump starts, lockouts, etc.)
3. Light Duty Towing (passenger vehicles)
4. Motorcycle Towing
5. Do you have dollies
6. Medium Duty Towing (10,001 to 26,000 lbs GVWR and with 6 tires or more)
7. Heavy Duty Towing (26,001 lbs or more GVWR and with 6 tires or more)
No
No
No
No
No
No
No
Description of service vehicles.
Please add vehicles below by clicking the Add a Vehicle button.
Coverage Area: List those cities/towns that you can maintain a 45-minute or less average arrival time.
Please list industry specific certifications and awards:
The undersigned hereby makes this application for appointment as an official Roadside Assistance service contractor of AAA - The Auto Club Group (ACG) to render Roadside Assistance service to AAA Members and submits the information herein as being true and correct as a basis for consideration of this application. By making this application, I certify that the company listed is fully licensed and registered to operate within the state(s) identified in this application. If my facility is located outside of ACG’s operating territory, I hereby expressly give ACG permission to provide this application and all of the information contained therein to the AAA Club that operates within the territory where my facility is located.
If ACG wishes to move forward with the application process after reviewing this application, I understand that I will be contacted for additional required information and will be required to execute a formal contract before services can be provided. In making this application for a Roadside Assistance service contract, it is understood that ACG may investigate, or have an outside agency investigate, the personal and business background of any individuals listed or found to be partners or officers of the company desiring a contract and obtain information concerning retail credit history from credit reporting agencies and financial institutions. It is understood and agreed that the information discovered is confidential and may not be disclosed to the applicant.
It is understood and agreed that the submission of this application does not guarantee a Roadside Assistance service contract with ACG or any other AAA Club and that a contract for services is offered at the sole discretion of ACG or the applicable AAA Club.
I intend the electronic signature below to operate as my formal signature with the same force and effect as a physical signature. By signing this application, I certify that I have the authority to act on behalf of the company listed in this application and that all information provided is true and accurate to the best of my knowledge.
Name
Date
APPROVED AUTO REPAIR FACILITY APPLICATION
Thank you for your interest in becoming an Approved Auto Repair Facility provider for AAA - The Auto Club Group (ACG).
To begin your journey with ACG, please complete and submit the contractor application below. We will contact with you within 10 business days of receiving these items with your next steps.
State Registered Repair Shop Number (where applicable)
Corporate Name
Trade Name
Business address
City
State
Zip
Telephone
(Day)
(Fax)
Owner (please include any partners or corporate officers)
Email
Website
General Manager
Service Manager
Length of operation under present ownership
Makes of Cars Serviced
Business Hours
Monday - Friday
Saturday
Sunday
How many ASE Certified Technicians do you employ?
How many Master Certified Technicians do you employ?
Are you a Road Service Contractor for The Auto Club Group?
No
Do you carry Workers Compensation Insurance?
Do you own any company vehicles?
No
No
How much Garage Liability Insurance are you presently carrying?
Name of Carrier
Amount
How much Public Liability Insurance are you presently carrying?
Name of Carrier
Amount
Will you permit The Auto Club Group to review and analyze the following?
Bank Letter? Community Reputation Report?
Inquires of past customers randomly selected by AAA?
No
No
Do you meet the following approval criteria for the AAA Approved Auto Repair Program?
Do you have an electronic shop management system?
Do you offer repairs based on appointment?
When a AAA member is towed into your facility do you agree to: assess the vehicle within 60 minutes of arrival, assist with alternate transportation if needed and provide a AAA member discount?
Do you consider your service staff qualified, courteous and efficient?
Would you consider your facility externally attractive and internally clean, safe and comfortable for your customer?
Is a facility supervisor available during all hours of service operation for customer contact and quality control purposes?
Does your facility have an effective quality control program in existence?
Does your facility have an ongoing training program for keeping employees up-to-date on new automotive systems?
Does your facility have technically competent service reception personnel who are trained to advise customers regarding repairs and service?
No
No
No
No
No
No
No
No
No
Can you provide service in at least the following areas?
Light Mechanical Service: including belts, hoses, fluids, thermostat replacement, normal brake and suspension service (ABS not included), miscellaneous safety and convenience systems.
Tire Service: change, repair and replace tires.
Electrical Starting/Charging: including 12 volt system diagnostics and service, starter, alternator, battery, lamp and fuses.
No
No
No
Does your facility provide service in any of these additional areas?
Engine Performance/Computer Diagnostics
Heating, Air Conditioning, Cooling Systems
Major Engine Repair - Conventional
Major Engine Repair - Diesel
Automatic Transmission
Manual Transmission, Rear Axle
No
No
No
No
No
No
Does your facility have the following general equipment?
Vehicle lifts or hoists, Lubrication equipment, Parts washer, Safety Stands, Service Manuals or electronic access to information, Torque wrenches (in. & lbs.), Welding equipment, Vernier caliper or 0-1" Micrometers.
No
Will your facility have all the equipment listed below in the areas of service you provide for your customers, at the time of the actual shop inspection is conducted by AAA?
ENGINE PERFORMANCE/GAS:
Computer diagnostic equipment (I.E. Scan Tool), DVOM, Vacuum Pump, Evaporative emissions test equipment, Fuel Injection pressure tester, Injector pulse tester, Compression tester, Cylinder leak down tester.
No
ENGINE PERFORMANCE/DIESEL:
Diesel Tachometer, Diesel compression gauge, Nozzle tester.
No
BRAKES:
Brake drum gauge, Brake disc micrometer, Pressure Bleeder, Brake drum, disc lathe and ABS interface capabilities.
No
ELECTRICAL:
Digital Voltmeter (0-16 volts), Digital Ohmmeter, Battery load tester, Battery charger, Alternator, Regulator, Starting circuit tester.
No
TIRES, STEERING, SUSPENSION:
Alignment rack/Tables with necessary front-end accessories, Wheel balancer, Coil spring compressor, Tire changer, Tools for disassembly and assembly of steering joints.
No
HEATING AND AIR CONDITIONING:
Radiator and cap pressure tester, Vacuum Pump/Charging station or refrigerant/recycling equipment that meets current regulatory requirements, A/C leak detector, A/C Manifold gauge set, Cooling system thermometer, A/C Thermometer, Refrigerant Identifier.
No
MAJOR ENGINE REPAIR - DIESEL AND/OR CONVENTIONAL:
Engine repair stand, Engine hoist/floor crane, Cylinder Hone, Puller set, Cylinder Bore gauge, 0-4" Micrometer.
(Required in addition to above, for Diesel engine repair) Diesel Tachometer, Diesel Compression Tester (600 psi), Nozzle Tester, Pump timing tools, Related tools for makes serviced.
No
No
MINOR ENGINE REPAIR
(External engine repairs/parts replacement)General Basic tools
No
AUTOMATIC TRANSMISSION
Pressure gauge 300 psi, 30 inch hg. vacuum gauge, Transmission jack, Related special tools, Bushing Cutter/remover, Bushing & seal driver set, Hydraulic press, seal puller, various snap ring pliers.
No
MANUAL TRANSMISSION AND REAL AXLE/TRANSAXLE/CLUTCH
Axle puller, Hydraulic press, Clutch aligning tools.
No
CUSTOMER RELATIONS
Do you agree that the speed resolution of customer problems, not only enhances the credibility of an establishment's "customer interest" image, but also lends itself to ease in reconstructing the important facts involved in those matters, along with early correction of undesirable trends, which otherwise may not be known at the management level?
Would the program objective of resolving a complaint or inquiry within an average of ten days be beyond the management capabilities of your facility?
Would you object to constructive criticism from AAA as the result of AAA's investigation or problems reported by AAA members who are your customer?
If the initial resolution efforts were not accomplished to the satisfaction of AAA, would you be willing to accept personal contact by a AAA representative and actively participate in further pursuit of the matter on a timely basis?
Are you aware there is an annual participation fee for the AAA Approved Auto Repair program?
No
No
No
No
No
Who would you designate and make available at the management level for expedient resolution of problems or inquiries involving AAA approved services?
Name
Title
The undersigned hereby makes this application for appointment as an official Approved Auto Repair facility of AAA - The Auto Club Group (ACG) to render automotive repairs to AAA Members, and submits the information herein as being true and correct as a basis for consideration of this application.
If ACG wishes to move forward with the application process after reviewing this application, I understand that I will be contacted for additional required information and will be required to execute a formal contract before services can be provided. In making this application for an Approved Auto Repair facility contract, it is understood that ACG may investigate, or have an outside agency investigate, the personal and business background of any individuals listed or found to be partners or officers of the company desiring a contract and obtain information concerning retail credit history from credit reporting agencies and financial institutions. It is understood and agreed that the information discovered is confidential and may not be disclosed to the applicant.
It is understood and agreed that the submission of this application does not guarantee an Approved Auto Repair facility contract with ACG or any other AAA Club and that a contract for services is offered at the sole discretion of ACG or the applicable AAA Club.
I intend the electronic signature below to operate as my formal signature with the same force and effect as a physical signature. By signing this application, I certify that I have the authority to act on behalf of the company listed in this application and that all information provided is true and accurate to the best of my knowledge.
Name
Date
